Jbajee Privacy Policy – How We Keep Your Information Secure

Jbajee collects some personal information to provide you with the best service. This information falls into several categories:

Jbajee does not collect any information without reason. There is a clear and legitimate purpose behind every piece of data:

• Contractual Obligations: To fulfill our service agreement with you – such as account management, payment processing.
• Legal obligations: To prevent money laundering, verify age, and comply with regulations.
• Legitimate Interests: For fraud prevention, platform security, and improvement purposes.
• Consent: When you agree to receive marketing communications.
• Responsible Gaming: To identify problematic gaming behavior and provide the necessary support.

Jbajee uses the collected information for the following purposes:

• To create, manage, and verify your account.
• To process deposits, withdrawals, and other financial transactions.
• To send personalized bonus and promotional offers (with your consent).
• To resolve customer support tickets and maintain interaction history.
• To ensure platform security and detect fraudulent activity.
• To comply with legal obligations and create regulatory reports.
• To improve platform experience and performance through analytics.

Jbajee retains your information only for as long as necessary. Retention periods vary depending on the type of data:

• Account information: While your account is active and up to 5 years after closure.
• Financial transaction records: Up to 7 years as required by legal obligations.
• KYC documents: Up to 5 years, as required by regulatory standards.
• Communication History: Up to 3 years after resolution of the matter.
• Marketing Preferences: Until you withdraw consent.

Once the retention period expires, information is securely deleted or anonymized.

Jbajee may share your information with third parties in limited and specific circumstances:

• Payment Processors: With secure payment gateways to process transactions.
• Identity Verification Services: To complete the KYC process.
• Game Providers: Limited information necessary for game operation.
• Law enforcement agencies: Only upon court order or legal obligation.
• Regulatory Authority: For reports required to comply with licensing conditions.

Cookies and similar technologies are used on the jbajee website and app. Cookies are small data files stored on your device that help us recognize you.

• Essential cookies: To maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand and improve platform usage (you may opt out).
• Marketing Cookies: To show relevant advertisements (only with your consent).

Most cookies can be managed through your browser settings. Disabling certain cookies, however, may affect platform functionality.

Jbajee gives you the following rights regarding your personal information:

Jbajee services are for individuals aged 18 and above only. We do not knowingly collect any information from anyone under 18.

• Age verification is mandatory at registration.
• Identity verification may be requested in cases of suspected fraud.
• If a minor's account is found, it will be closed immediately and all information deleted.

If you believe a minor is using our platform, please notify our support team immediately.

Jbajee uses industry-leading security technology to protect your information:

• 256-bit SSL/TLS Encryption: For all data transmissions.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Encrypted database: Stored data is kept in encrypted form.
• 24/7 Security Monitoring: Unusual activity is detected in real time.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Access control: Employees can only view information necessary for their work.

No system is 100% impenetrable, however. If you believe your account has been compromised, contact our support team immediately and change your password.

Jbajee may update this privacy policy from time to time. In case of changes:

• The update date at the top of this page will change.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

For any privacy-related questions, requests, or complaints, please contact our Data Protection team:

• Live Chat: Support available 24/7 in Bengali.
• Email: [email protected]
• We typically respond to all information requests within 30 days.

If you are not satisfied with our response, you have the right to file a complaint with your local data protection authority.